Shipping policy

Shipping

Processing

Orders are processed within 1–3 business days. Orders placed at a weekend or on a public holiday begin processing the next business day. You will get a confirmation email with tracking as soon as your parcel leaves the warehouse.

Where we ship and what it costs

We ship to most of Europe, the Gulf, and much of Asia, along with a number of other countries. Delivery options, costs and estimated delivery times for your address are shown at checkout before you pay — enter your country there for the current position rather than relying on a list here.

Delivery estimates run from dispatch, not from when you order, and they are estimates rather than guarantees.

Customs, duties and taxes

All applicable import duties, taxes and customs fees are covered by Avanelle. We ship Delivered Duty Paid (DDP), which means there is nothing to pay when your parcel arrives. The price you see at checkout is the price you pay.

Tracking

You will receive a tracking number by email when your order ships. Allow up to 24 hours for the carrier to start updating it.

If it is late or does not arrive

Check your tracking first. If the parcel looks lost or is significantly overdue, email [email protected] and we will chase the carrier and put it right under our returns policy.

Getting the address right

Please check your delivery address before you pay. We cannot be responsible for parcels sent to an address entered incorrectly. If you spot a mistake, email [email protected] immediately — we can only change an address before the order has been fulfilled.