Política de reembolso

AVANELLE RETURN & REFUND POLICY

This policy clearly outlines the distinction between our first-order satisfaction guarantee and our strict "no-return" policy for recurring subscription orders.

1. THE 30-DAY SATISFACTION GUARANTEE (FIRST ORDER)

We offer a simple 30-day satisfaction guarantee on your FIRST ORDER. If you are not satisfied with your initial purchase:

  • ACTION: Contact us at [email protected] within 30 days of delivery.

  • RESOLUTION: At our discretion, we will issue a REFUND, REPLACEMENT, or STORE CREDIT.

  • LIMITATION: This applies ONLY to your very first purchase from Avanelle.

2. RECURRING ORDERS & SUBSCRIPTIONS

For all subsequent and recurring subscription orders, the following terms apply:

  • NO RETURNS: Recurring orders are NOT eligible for returns, refunds, or exchanges. Once a subscription order is processed, the sale is final.

  • NO EMAIL CANCELLATIONS: To ensure your request is processed immediately and accurately, cancellations cannot be handled via email. * SELF-MANAGEMENT: You must LOGIN to your Avanelle account portal to manage, pause, or cancel your subscription.

  • DEADLINE: Cancellations must be completed BEFORE the next scheduled billing date. If a subscription order has already been processed or shipped, it cannot be canceled or refunded for that cycle.

3. POLICY SUMMARY TABLE

Order Category Return/Refund Possible? How to Manage
FIRST ORDER YES (Satisfaction Guarantee) Email [email protected]
RECURRING ORDER NO (Final Sale) LOGIN to Customer Portal
DAMAGED ITEMS YES (Replacement only) Email [email protected]

4. DAMAGES AND DEFECTS

The "no return" policy for recurring orders does not apply to items that arrive damaged or defective.

  • If your product arrives with a broken seal or transit damage, please notify us at [email protected] within 48 hours of delivery with a photo of the damage.

  • We will ship a replacement immediately at no cost to you.

5. REFUND PROCESSING (FIRST ORDERS ONLY)

  • SHIPPING: Original shipping fees are non-refundable.

  • TIMELINE: Approved refunds are credited to the original payment method within 5-10 business days, depending on your financial institution.